Shanghai Dongying Professional Remote Technical Services

                                                                                    Shanghai Dongying Professional Remote Technical Services

Shanghai Dongying, a manufacturer specialized in security inspection for 20 years, has been providing professional remote technical services including remote assistance, remote acceptance, and remote video conferences for domestic and international customers since 2010 to ensure the use of their equipment.

▲Shanghai Dongying sales and service personnel conduct remote indicator screens.

Recently, the international sales and service team of Shanghai Dongying received an equipment repair email from a customer in the Philippines. According to the customer's brief description, the equipment was not displaying images even when powered on.

Upon receiving the feedback, the sales and service team immediately conducted a diagnostic analysis of the abnormal equipment. They systematically checked the relays, control board, and data acquisition board. With the remote guidance from the sales and service personnel and the customer's on-site cooperation, the root cause was ultimately identified and successfully resolved. The customer expressed recognition and praise for the prompt remote after-sales service provided by our team.

By utilizing remote technical means, we establish seamless communication between product equipment and professional technicians, analyze and evaluate the performance of the equipment, and provide efficient and accurate solutions for customers worldwide. Through remote technical services, we save manpower, resources, and time for enterprises. To ensure worry-free operation of customer equipment, the Shanghai Dongying sales and service team provides 24/7 online service for global customers.